Graduate Recruitment Blog

Today is the kick off of the 2010 Careers Fair season for Australian University students and it is also the start of GradConnection’s 2010 careers fair tour. We thought we’d put up the schedule on the blog so if you’re a graduate employer, you can remind yourself where you are meant to be at any given day and if you’re a job hunting student, you can figure out when employers will be visiting you on campus.

The National Schedule

So here we go, we have 38 careers fairs happening across 7 states and territories, there are going to be some very travel weary grad recruiters out there by the end of March.

To check out when the careers fairs are you can download the full schedule here.

GradConnection on Campus 2010

We thought we’d post up which fairs that we’d be attending so that you can come and say hi to who ever from the team is representing on the day and put a face to the name and the site. We’d be keen to see what you think about our new site and if you have any suggestions about how we can do things better we’d love to hear them.

We’re starting out this year today in Perth, here is our careers fair schedule:

Perth

Murdoch University – 3rd March
The Big Meet – 4th March

NSW

The Big Meet – 12th March
University of Newcastle – 25th March

Victoria

Swinburne University – 17th March
The Big Meet – 18th March

ACT/Canberra

Tertiary to work – 26th March

Queensland

Griffith University, Gold Coast Campus – 26th March
Bond University – 26th March
QUT – 29th March
University of Queensland – 31st March

As I write this, Dave and Mike are on the plane from Sydney to Perth to attend Murdoch and The Big Meet (Perth edition). We unfortunately can’t make it to the Curtin fair that we attended last year as it is in the following week and we have to be back in Sydney for the NSW version of The Big Meet.

After this we are down in Melbourne next to go to Swinburne and then the inaugural Victorian Big Meet which will be an interesting experience.

The following week is the beginning of the home stretch with a trip up to Newcastle University followed by a trek down to Canberra the following day. Mike and Gwilym have unfortunately drawn the short straw and while we’re down in Canberra will be forced to travel up to the Gold Coast to attend the Griffith Gold Coast and Bond University careers fairs. We’re looking forward to checking out the Gold Coast fairs as they were two that we didn’t manage to get to last year and have heard good things about the students who study in the GC.

The last two that we’ll be attending are QUT and the University of Queensland careers fairs. We were at QUT last year which was a good experience. We had an unlimited supply of Easter Eggs from the guys on the Aldi Graduate Program Stand and got some awesome video game posters from the team at THQ. We haven’t been to the University of Queensland fair before so will be looking forward to experiencing this as it was the 2^nd largest careers fair in Australia last year with 137 exhibitors.

Why come and talk to us????

If you’re at any of the careers fairs we are at, come and say hi and tell us about what you’ve studied and what career paths you’re interested in. We’ve actively surveyed over 45 major Australian Graduate Employers over the past 6 months so we’d be more than happy to provide you with some guidance on who the best employer for you might be and can even let you know if they’re at the career fair on the day so you can go speak to them in the flesh.

The Institute of Chartered Accountants Employment Evenings

If you are a soon to be accounting graduate, The Institute of Chartered Accountants in Australia is holding a number of accounting focussed careers evenings in all of the major state capitals in Australia. All of the employers will be members of The Institute, and this is a very worthwhile use of your time as every employer at the event will have accounting opportunities for you.

Check out the schedule of events here to find the one that is easiest for you to attend.

If you are attending the NSW Chartered Accountants event, we will be covering this for a follow up blog post so stay tuned.

You can also follow the Institute on Twitter and Facebook to keep up to date.

The Big Meet

I thought the Big Meet careers fairs were also worth a specific mention, as they are slightly different to your usual university organised careers fair. These fairs are open to all students from all universities to attend which means if for whatever reason you can’t make it to your own careers fair at your university, you have a backup plan where you can attend one of the Big Meets in either Perth (March 4^th), Sydney (March 12^th) or Melbourne (March 18^th). To find out more about these events and to pre-register your attendance, click here.

You can also follow The Big Meet on Twitter and Facebook which will keep you updated.

Good Luck

Good luck out there everyone whether you’re a grad recruiter or a job hunting graduate, we will catch you out on campus.

Hi, I’m Rob, studying full-time at UNSW and I don’t drink coffee, unlike everyone else in here.

Over the past couple of weeks, I’ve been spending days in the office of GradConnection and it’s been a really (really!) cool experience. I first found GradConnection in Google, when I was searching for graduate job application deadlines in 2010. And when I was looking through the Graduate Forums on GradConnection, it turned out that the boys were searching around for an intern. So I gave @davejenkins a call and we met up for coffee (I had orange juice).

Digging into Facebook

I’ve always had an interest in social media and as business start to figure out how to monetize Facebook and YouTube in the new decade – I wanted to see what all the buzz was about.

So with some whacky Photoshop skills and a spluttering laptop, I had a crack at fixing up GradConnection’s Twitter Account and Facebook Fan Page. I had play around with the cosmetics… and it turns out that personalising a Facebook Page ain’t that hard.

When you click on the GradConnection Facebook Page, you now land on the “Boxes” tab which shows off pretty graphics to engage the user rather than a text wall. In addition, I we fixed up a few things here and there, put images and links to GradConnection’s Twitter and YouTube on the “Wall” tab as well as touch up those photos that Dave took on his Blackberry.

All this…

• Took me 10 minutes to learn FBML.
• Took me 1 hour to make the images.
• Took me 1 minutes to show it to the boys.

Then I went to investigate how Facebook users interact with these company profiles. I did a bit of research, and Facebook touts that their average Facebook user spends 55 minutes on “fb” a day, has 130 friends and only fans 2 pages a month. I distilled a lot of great research from Social Media Examiner, give it a read if you’re interested in the mechanism of consumer behaviour on social media!

Market Research – Guerrilla Style

I found out that Facebook advertising space is quite well fought over. The demographics that Facebook users reveal have specificities that marketers drool over. I wondered what the CTR for such specific advertising was, so I ran some searches and apparently (anecdotally) it sits somewhere around 0.04% to 0.2%.

Then I did my own guerrilla market research and I ran my own test.

I promoted GradConnection’s Facebook page to groups of my friends — through Facebook’s “Suggest to Friends” — that I thought would benefit from the service, i.e. soon to be graduates (this is not just meaningless promo spam!).

So I sent out to (some of these users overlap) the following users: 302 UNSW, 102 USYD, 27 UTS, 12 Macq, 50 High School Friends

There was no methodology behind the sample set. But it was roughly around 400 people that I sent a suggestion to.

• 4PM Wed 27 Jan 2010: GradConnection’s Facebook Page had 534 page.
• 12AM Fri 29 Jan 2010: 604 fans (at time of writing)

And a very quick headcount shows that 57 GradConnection’s fans are my friends.

That’s roughly, a 14% click through rate and a 10% increase in fans in 52 hours, pretty impressive for just one advocate of a website.

[Thanks sis for the correction, I'm still maths dummy].

Why?

Because personal recommendation may be better than just faceless advertising (that’s me in the picture above). There is still no doubt that word of mouth is the most effective form of promotions. But how do you inspire evangelists to personally recommend your product/page to their friends?!

Another contributing factor could be because the demographic of the people I was targeting and the students I know. Most of them are career orientated and are willing to respond to attempts at conversation between corporations and students (I bet a lot of these students are also fans of the Ernst & Young and Deloitte pages). Either that or – as I would like to believe (and self deluded I am) — my friends regard me as a valuable source of information. And while I do repost things that are quality — job opportunities and career-enhancing posts — I also post a lot of videos of Achmed the Dead Terrorist. Silence. I KILL YOU!!

Snowball effect.

I think there’s a significant snowball effect. While users who receive the suggestion may reject it initially, once their friends start ‘fanning’ it, they might be interested in why they chose to fan it.

Put it in front of your user once, they’ll forget it. Again, they might take note again. Third time, they might actually look at it! I’ve been keeping an eye on my social feed (and while Facebook aggregates news stories dependent on what I find engaging…) I saw the story that “X and Y number of friends became fans of GradConnection” consistently on my wall throughout the week.

And while I don’t want to take credit for the other 14 new fans – I think there’s a chance it may be a 2nd degree (therefore indirect) relation to me; they saw their friends fan it – and they checked it out.

So what does this all prove?

• targeted marketing WORKS! You will have a much better ROI on people who are interested in your message.
• social media, grown organically – is great engagement.
• people are mobile on Facebook – so fickle are the GenY!

PS: The day after Australia Day…
The great thing about public holidays is that it gives everyone a conversation topic, “so what’d you get up to yesterday?!” and “gosh it was hot wasn’t it?!” and more importantly — “do kiwis even celebrate Australia day?!” The 3 founders of GradConnection are from a special corner of Australia we call, New Zealand.

Merry Christmas

I’m sure a lot of you have already taken off on your Christmas and New Year’s break but hopefully a dedicated few are still around to check out this brief post. The Team at GradConnection would like to wish both graduates and graduate recruiters a Merry Christmas and a Happy New Year. We’ve had a massive year getting really involved helping graduates and graduate employers connect in 2009 and 2010 is looking like it will be even more intense.

To the Employers

Thanks a lot to all of the employers on the GradConnection site in 2009 for your support and it’s been a pleasure working with all of you and look forward to continuing this into 2010.

We also have to say welcome on board to a number of new employers that are going to be going live on the GradConnection site in 2010 as well, we’re really excited about getting you all live.

To the Graduates

Thanks to all of you who have come to visit the GradConnection site throughout 2009. We hope it has been valuable to you as a tool to do some research on some potential employers before you have made your applications. Congratulations to all of you that have secured places on graduate programs for 2010 and good luck to all of you out there who are still on the job hunt.

We have improved the site massively in the second half of the year based on feedback from a number of you out there so a massive thanks to everyone who took the time to send us suggestions and ideas on how we could improve the site.

In 2010 we have gone out and found even more graduate employers for you to check out on our site and hope this makes it even more of a useful resource.

To our Partners

It’s been great working with a number of different organisations in partnership, we’ve learnt so much about the industry this year by working with a number of other companies that work in the graduate recruitment space. Thanks for all of your insights and knowledge.

So all the best to you all for the festive season everyone and we hope that 2010 will be a great year for you all.

Well lately I read another story published here in the Australian press (The Age) that outlines that around one third of recent graduates are struggling to find work in China. The article quotes a representative of the Ministry of Education saying this is the highest rate of unemployment among new graduates since the start of recording statistics in 1996.

So why are these graduates having a tough time finding jobs?

One of the main reasons that graduates are finding it hard to secure graduate jobs in china is the huge growth in the number of graduates completing degrees at Chinese Universities, growing from around 1 million per year in 1998 through to the present 6 million per year in 2009 making competition fierce (check out the picture of a Chinese careers fair on our previous article here).

Some extra insights into this can be found from a chat I had a few weeks ago with a contact, Yvon, who works at an employer branding agency based in the Netherlands who works closely with multi-national graduate employers based in China.

She told me that even though there are so many graduate job hunters out in the market, multi-national companies are still battling to attract the right graduates to their organisations. Yvon mentioned that only around 10% of Chinese graduates have the right skills and academic background to obtain graduate positions in a multi-national organisation and this is backed up by findings from Mckinsey.

The cause seems to largely be from a mis-match between what universities are teaching students and what Chinese employers need from their graduate level employees.

The return of the Sea Turtles

Trends to watch out for are the return of the sea turtles to asia. A sea turtle is a slang name for a Chinese university student studying overseas. The reverse brain drain, the return of the sea turtles to china. Turtle in chinese has the same meaning or is pronounced the same as ‘coming home’.

Poaching graduates from Hong Kong and Singapore where university curriculums are more in tune with what multi-national organisations are looking for. Chinese employers are often facing a vacuum of talent for key positions. Yvon outlined that she has head of fast promotion of through to senior management level for professionals based in Singapore and Hong Kong when they relocate back to China far above where they were operating in their previous roles.

There is also the potential for the focus to turn to Chinese university students completing degrees in countries like Australia and New Zealand and try to lure them back to China.

Graduate Attraction Statistics

Because we rank graduate programs based on what graduates tell us they are looking for we have a large amount of data that is great for backing graduate and internship attraction strategies. One of the key goals of GradConnection was to improve the graduate market, so if you are currently looking for statistics to support your business case to start or grow your graduate program then feel free to contact us. We will happily provide you with any statistics to help you with your graduate marketing strategy, whether GradConnection is right for your organisation or not.

For the AAGE conference we prepared a small sample of some of the statistics we have generated based on what graduates have told us. It is a selection of interesting graduate data that appears in our detailed client report we will be giving our clients early next year. We plan to use this data to help organisations market more effectively to the graduates they desire.

To get a copy of this sample report please feel free to send me a quick email to mikec@gradconnection.com.au and we will happily send the PDF to you.

Some of the interesting sample graduate statistics we have discovered are outlined below.

Graduate Location Statistics

One of our earlier posts talked about how Melbourne was the most popular city in Australia for graduates. After 8 months of graduate statistics this is still the case. More importantly, most graduates who came to GradConnection, and used GradMaker were from Sydney.

Location	Percentage of Graduates
Melbourne	52%
Sydney	50%
Brisbane	24%
Canberra	18%
Perth	15%
Adelaide	8%
NSW regional	7%
Victoria regional	6%
Queensland regional	5%
Western Australia Regional	3%

Graduate Industry Statistics

The most popular industry for graduates appears to be “Generalist and leadership” which is an industry that GradConnection invented to cater for those graduates who will not be involved in careers that directly utilise their qualifications. What is interesting about these statistics is that they do not match the graduate jobs available in Australia. According to the AAGE survey, the government industry (22.8%) has the most graduate jobs available, followed by the accounting industry (19.9%).

Industry	Percentage of Graduates
Generalist and Leadership	14%
Accounting	13%
Engineering and Mining	11%
Government	11%
Information Technology	10%
Marketing and Sales	7%
Banking and Finance	7%
Human Resources	6%
Law	6%
Health	5%

Graduate Benefit Statistics

There are not too many surprises here, but if you are planning your graduate marketing and have these options available, they can be great ways to attract graduates to your organisation over that of your competitors.

Benefit	Percentage of Graduates
Overseas Opportunities	47%
Work Life Balance	41 %
Flexible Working Arrangements	37%
Structured Training	26%
Study Leave	22%
Health Cover	20%
Mentoring Program	20%
Fitness Programs and Gym Memberships	20%
Free Parking	16%
Buddying program	10%

We now have a number of Japanese subscribers, which we are very excited and privledged to have reading our blog. If any of these subscribers would like more insight into the Australian and New Zealand graduate market, or are interested to compare graduate statistics with that of Japan, then please get in contact. We would love to know more about the Japanese graduate market.

A Quick Recap of the AAGE 2009

I really enjoyed the AAGE conference this year, and from what we have heard, it appears that the majority of the 330+ delegates had positive views of the industry sessions and social events available over the three days. Dan is up in Brisbane this week, but is planning a blog post with a summary on the industry sessions at the AAGE, and also a bit of a piece on the AGRIAs for 2009, but in the mean time I thought I would put out my views on the AAGE candidate and employer surveys.

AAGE Candidate Survey

• Approximately 1700 successful graduates were surveyed
• Reneging on offers is still high – 14% of the 1700 grads surveyed accepted an offer and then reneged on it later on

It is always extremely frustrating to have graduates renege on offers, but what is most amazing is that the rate of reneging still remains extremely high. I have to wonder if this is partly the fault of the marketing habits of the graduate recruitment industry, where the metric still seems to be “the more applications, the better”.

Employer’s survey

• 185 Graduate Employers around Australia Participated in the survey this year.
• Big news was that there was a drop in vacancies in 2010 by 22% from 2009 levels. This means that there are now a similar number of graduate roles available as in 2006.
• The 2 largest sectors by a substantial margin are still Federal Government with around 22.8% of graduates in the survey coming from this space followed by 19.9% in the Accounting sector.
• 17% of employers pay more than$75 per application!

We all knew about the circa 20% drop in graduate vacancies in 2009, and all predicted the growth in the federal government graduate programs, however I never expected the number of graduate jobs in federal government to ever exceed that of the accounting industry. It will be interesting to see if this changes in the 2010 survey.

It is amazing the amount of money organisations and graduate recruitment teams are spending to get graduate applications, with nearly 1 in 5 spending more than $75 per application. Contrast this to the amount organisations are spending on online campaigns. The amount is trivial compared to the spend on careers fairs and print media. I wonder how this is going to evolve over the next few years considering every graduate is online.

GradConnection @ the AAGE

It was great to be at the AAGE again this year, with our stand and our sponsorship of the after party. It gave us a chance for people to see who was behind the curtain of GradConnection, and gave us the chance to show a number of new faces exactly how GradMaker worked.

We really enjoyed the Social evening sponsored by NGA.net, although I think it could have easily gone on for an hour or so longer! The photo booth idea was brilliant, and I will be hoping to talk to Karen and Steve about how they thought it went for them. The gala dinner, which was sponsored by Unimail was also quite a bit of fun, although we had to leave early to go and setup the after party so we missed most of what went on after the awards.

The highlight for me, although maybe slightly biased, was our after party which went until around 3am. Apart from having to get heavy and kick a couple of gate-crashers out, and the police coming to tell us we needed to take all our glow sticks down, it went through without a hitch. Ainsley, Ben and Paul thought it was the biggest turn out ever to an AAGE after party, so that is something we’re quite proud of. We must give a big shout out to Ainsley from OneSteel who put up with our nonsense, the orbit bar managers nonsense and the police to make sure the night went as smoothly as possible. Thanks!

We ended up going back to the office for our GradConnection after-after party which went till around 6am. I also heard that a few people made their way to Kings Cross. A few tired, shady faces at the AAGE on Friday!

The AAGE Conference 2009

The annual AAGE conference (The Australian Association of Graduate Employers) is happening in Sydney next week between the 11^th and 13^th of November with graduate employers from all over Australia attending to share their thoughts about the state and future of graduate recruitment in Australia.

Paul Russell the AAGE Director and Chair and Ben Reeves the AAGE CEO will officially kick off the 3 days of the conference that will consist of workshops and presentations by members of the AAGE Committee, industry suppliers and other international graduate recruitment experts at the Sofitel Wentworth in Sydney. The conference covers a wide variety of topics ranging from how to attract graduates to your organsiation’s program, assessment and selection techniques and how to develop, engage and retain graduates once they have joined your graduate program. You can check out more information about the conference sessions on the AAGE Conference Program.

GradConnection at the AAGE

One thing that the GradConnection team is looking forward to is hearing about the High Flier’s graduate statistics from the past 12 months as well as future forecasts on how 2010 is shaping up. We’ll also be manning the GradConnection Exhibitor stand where we will be providing a sneak peak of some of the statistics that graduate job hunting visitors to our site have provided us throughout this year, so make sure you stop by and pick up a copy for yourself.

The After Party

Aside from all of the learning opportunities at the AAGE conference, there is a great set of social events over the three days, the highlight of which (and this is a completely unbiased view) will be the Gala Dinner After party which coincidentally is hosted by us this year. The venue is the 47^th story of the Australia Square tower building, the Orbit Bar. The theme is based around an Oscars after party seeing as the Graduate Recruitment Industry awards are announced earlier in the evening. Stop by our expo stand to pick up an invite with a map to the venue from the Gala Dinner. We have to give a big shout out to Ainsley from OneSteel for helping us to organize the night.

The AAGE Conference After Party at the Summit Bar

If you are attending the AAGE conference next week, make sure you come by our stand and say hi. There are no excuses – you can’t miss the stand – and we’ll also see you at the After Party!

For more information on the AAGE Conference check out the AAGE site at: www.aage.com.au

GradConnection – Home of the GradMaker

Richard keeps writing them so we keep posting them, this story’s been published in the Canberra Times along with the Financial Review over the past week.

Graduates Turn to Canberra for Future Graduate Careers

Canberra is showing strong potential as a career destination for Australian University graduates according to new data released by careers website GradConnection.

From a national sample of 16,000 University graduates and students, a career in Government is the third most popular job choice across Australia, attracting 10.1% of those polled. More popular than a career in Government as a choice for grads are Accountancy (no. 1) and Engineering and Mining (no. 2).

However, among graduates attending Canberra universities, the number looking for a career in Government rockets to 23.6% and is by far the most popular career choice. Following Government, the most popular careers for Canberra-educated graduates are the IT industry (10.9%), Accounting (9%) and Law (7.9%).

Also pointing to good news for Canberra are the numbers of university graduates who regard Canberra as potentially a good place to work. Of the 16,000 graduates in the GradConnection poll, just 3% are from Canberra. But among the other 97% in the poll, 18% are open to the idea of their future career being in Canberra.

“The data suggests that Canberra is a more popular option for graduates to start their careers than has been previously thought,” said GradConnection director Dan Purchas. “It makes sense that graduates looking for careers in Government would consider Canberra as a good place to work, but the City is also appearing prominently in our data among some other major professions.”

If you want to find out more about Richard check him out @ www.rmgcoms.com.au, you can also follow him on twitter @richardmcg.

GradConnection – Home of the Canberra GradMaker and Government GradMaker.

Continuing on from our video shoot is Mike Casey’s video on the IT graduate sector using information gathered in the first 6 months of 2009 from the GradConnection site & the below press release written by Richard McGowan of RMG Communications.

Graduate Employers and Grads use the internet to expand job searches

University graduates rank business analysis and project management as the two most popular jobs in the IT industry, according to new data from GradConnection, the website where companies can interact with university students and graduates about employment opportunities.

From preferences offered by 16,000 university students, the GradConnection data shows a total of 9.6% of graduates are seeking careers in IT, placing the sector as the fifth most favoured industry behind Accounting (13.6%), Engineering/Mining (11.2%), Government (10.1%) and sales/marketing (9.9%). The GradConnection data covers graduate input across 15 Australian industry sectors.

Within the IT sector, the most in demand jobs are business analysis (43%), project management (38.4%), development (35.2%), support (33.8%) and web development (32.5%). The least in-demand role from the data is software architecture at 16.6%.

“With the current economic difficulties dampening job opportunities across most industry sectors, students and graduates are using the internet to search widely for job opportunities in their chosen professions,” said GradConnection director Mike Casey. “IT is one of the most diverse industries because of the spread and reliance on technology by companies in diverse areas of business. The internet allows companies in all business sectors the opportunity to offer specialist IT opportunities, even if IT is not the company’s specific output.”

The GradConnection data also reveals the type of corporate qualities that graduates are most attracted to in potential employers. The top qualities are equal opportunity employment (86.7%), health and safety (36.8%), environmental sustainability (35.3%) and community contribution (22.7%).

In terms of the job benefits, graduates rate work/life balance the highest (37.1%), health cover (31.1%), structured training (30.2%) and overseas work opportunities (28.6%).

On the sometimes controversial question of certain “freedoms” offered by companies to their employers, IT hopefuls rate gmail as the most important (60.1%), Facebook (37.4%) and msn at 32.3%.

GradConnection – Home of the GradMaker

Firstly thanks to all of those who made it to our site launch party last Friday, and to those that didn’t we’ll expect to see you at our next party! We’re just trying to think up a reason to throw another, any suggestions let us know.

We thought that because a few people couldn’t make it, some left early, others don’t live in Sydney and some have lost their memory of the night (thanks to beer pong and drinking us dry!), we’d re-live the night through our blog so below is how we remembered the night.

The build up

It was Friday lunch time and the GradConnection team were coming to realise it’s about time to start thinking about how we were going to get the office ready for the party we’d told everyone about. First thing that came to mind was getting drinks for the party, so after 5 round trips to the alcohol store we’d managed to rack up a nice looking mountain of drinks.

First arrivals and quiet sophisticated drinks

After 5 while we were still setting up and tidying the first arrivals started to show and by 6 we had a pretty full house (which calmed our nerves as we’d feared all week that no-one would show, or worse one person show would show and then tells everyone how lame the GradConnection party was!). At this stage the party was going well and we had a good mix of people from Graduate and HR Managers (most of them girls) to people from the web start up community (most of them guys), we found bringing two single gender heavy industries together was a great way to get a good male to female ratio.

The turning point

Once beer pong came out the party began to turn from quiet social drinks to an American college party, if you don’t know beer pong one game is through our research we’ve found it’s massive in the US graduate market and enough to set anyone on a downward spiral (winner or loser, especially loser). I lost my game pretty badly and from there I remember flashes of the night such as dancing to ‘I got a feelin’, by the Black Eye Peas, more beer pong (which turned into vodka pong), then more dancing to the Black Eye Peas ‘I got a feelin’. Although between myself, Dan and Mike we can’t string together the whole night, the main thing is we hear everyone had a great time.

The clean up

Coming into the office the next day it was hard to believe that this was the place we worked, there were beer bottles, wine glasses all over every work stations, the couches were stained, and there was a dense smell of alcohol in the air. Although our memory of the night was hazy we knew that this all pointed to one thing – an awesome night!

And we’re all looking forward to round two next month at the AAGE where we’ll be sponsoring the after party, we look forward to see you all then! (If you don’t have a ticket let us know and we’ll see what we can do)